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Return & Exchange Policy

Return & Exchange Policy

Last updated: July 21, 2026

At My Store, your satisfaction is our top priority. We stand behind every product we sell and want you to shop with complete confidence. If for any reason you are not fully satisfied with your purchase, we are here to make it right. Please read our Return & Exchange Policy carefully to understand your options.

1. Return Eligibility

We accept returns within 30 days of the delivery date, provided the following conditions are met:

  • The item is in its original, unused condition
  • The item is in its original packaging with all tags, labels, and accessories attached
  • Proof of purchase (order confirmation email or receipt) is provided
  • The item has not been washed, altered, or damaged by the customer

2. Non-Returnable Items

The following items are not eligible for return or exchange due to hygiene, safety, or other reasons:

  • Items marked as Final Sale or Non-Returnable at the time of purchase
  • Perishable goods (food, flowers, plants, etc.)
  • Personal care items, intimate apparel, and swimwear (for hygiene reasons)
  • Downloadable software, digital products, or gift cards
  • Hazardous materials or flammable liquids
  • Items damaged due to misuse, improper handling, accidents, or normal wear and tear
  • Customized or personalized items made to order

3. How to Initiate a Return

Starting a return is easy! Simply follow these steps:

  1. Email us at ascot.tapes_1k@icloud.com with your order number, the item(s) you wish to return, and the reason for your return.
  2. Our team will review your request and respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Securely pack the item(s) in their original packaging and include your RMA number on the outside of the package.
  4. Ship the package back using a trackable shipping method. We recommend keeping your tracking number until your refund is confirmed.
  5. Once we receive and inspect the returned item, we will process your refund or exchange promptly.

Please do not send items back without first receiving an RMA number, as unauthorized returns may not be processed.

4. Refunds

Once your return is received and approved, a refund will be issued to your original payment method within 5–7 business days. Please note that your bank or payment provider may take an additional 3–5 business days to reflect the refund in your account.

  • Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item sent or defective product).
  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
  • If your order qualified for free shipping and you return part of the order, the original shipping cost may be deducted from your refund.

5. Exchanges

We are happy to exchange items for a different size, color, or variant, subject to availability. To request an exchange:

  1. Contact us at ascot.tapes_1k@icloud.com with your order number and the details of the item you would like instead.
  2. We will confirm availability and provide exchange instructions.
  3. Once we receive your returned item and it passes inspection, we will ship out the replacement.

If the desired exchange item is unavailable, we will issue a full refund to your original payment method.

6. Defective, Damaged, or Incorrect Items

We sincerely apologize if you received a defective, damaged, or incorrect item. Please contact us within 7 days of delivery at ascot.tapes_1k@icloud.com with:

  • Your order number
  • A clear description of the issue
  • Photos of the defective, damaged, or incorrect item

We will arrange a free replacement or full refund at no additional cost to you, including prepaid return shipping.

7. Late Returns

Returns requested after the 30-day window may be considered on a case-by-case basis at our sole discretion. We reserve the right to decline late return requests or offer store credit in lieu of a refund. Please contact us as soon as possible if you have concerns about a late return.

8. Store Credit

In some cases, we may offer store credit as an alternative to a cash refund. Store credit never expires and can be used on any future purchase at My Store. If you would prefer store credit over a refund, please let us know when initiating your return.

9. Holiday Return Policy

Items purchased during major holiday sale periods (e.g., Black Friday, Cyber Monday, Christmas) may be subject to an extended return window. Details will be communicated at the time of purchase or on the product page.

10. Contact Us

If you have any questions about our Return & Exchange Policy, please don't hesitate to reach out. We're here to help!

📧 Email: ascot.tapes_1k@icloud.com
🕐 Response Time: Within 1–2 business days
📅 Support Hours: Monday–Friday: 9:00 AM – 6:00 PM EST | Saturday: 10:00 AM – 4:00 PM EST